iKVA’s Insight Engine takes you beyond traditional search. Using cutting edge AI techniques our Insight Engine enables users to discover data across the full range of enterprise content and then presents it to the user in the most relevant context for their task at hand.
iKVA’s Insight Engine uses vector search technology, which is a fundamentally different approach to keyword and ‘smart’ search. Instead of trying to directly match a keyword or a string of keywords, which has to be user initiated, vector search takes a more contextual, richer input source which could be a whole document, a url, audio or video, turns it into a vector and matches it against other vectors within an index (what iKVA call a Knowledge Pack). Vector search does not look for direct keyword matches but instead for ‘nearest neighbours’ from the full document content therefore returning more relevant and accurate results. iKVA has developed innovative technology that allows results to be delivered in near real time and at enterprise scale.
Using vector search, iKVA’s technology can take completely unstructured data, such as chat sessions, and index them. There’s no need to invest in complicated and expensive to maintain taxonomies or ontologies. Our technology can even segment chat sessions by topic and treat them separate as documents when indexing.
iKVA’s technology indexes multiple separate data sources, whether they are internal or external to your company, and brings all that information together in one place. Not only can users access the entire knowledge base from within their workflow, query results are ranked for relevance across all data sources getting users to the most relevant results faster.
More details of iKVA’s unique and innovative core technology can be found in our research and white papers